An open letter to Steve Jobs
Dear Steve Jobs,
I am writing to thank you for your awesome repair service. My PowerBook G4 is out of warranty for repairs, and when the port for the power cord and the battery died last week, I pretty much thought I was screwed. I run a small business from my home and my computer has everything I need — and it is the dead middle of my busy season.
On Wednesday morning, I tearfully handed my computer to the technician at the Genius Bar, wondering what on Earth I would do with myself for the next 7-10 business days. In desperation, I drove eight hours to my parents’ house in Chicago, where I would at least be able to e-mail my clients and employees.
On Thursday evening, I humored myself by checking the status of my repair online. I was absolutely flabbergasted to learn that my computer had arrived at the off-site repair facility that morning, had been repaired, and was already on a FedEx truck en-route to my home.
In fact, a delivery was attempted at my door on Saturday morning, before I could even get myself back to Nashville!
And then (and I know this has more to with FedEx than Apple, but kudos to you for choosing a great carrier), on Monday morning, having prepared myself to spend the entire day at home, looking out the window and waiting for my delivery, my doorbell rang at a quarter to ten! My computer had arrived in just enough time for me to get to my favorite yoga class.
If I wasn’t one already, that alone would have been enough to make me a lifelong Mac-lover. And your speedy repair and return service just sealed the deal, not to mention the benefit of having a Genius to turn to in person, rather than some script-reading ninny in India. You are obviously running a business that truly understands its clients’ relationship with its products.
I love you, Steve Jobs. And I love my computer! My only complaint is that, with this machine working like new, I don’t have an excuse to buy the new MacBook Pro with multi-touch technology when it comes out … when is that going to happen again?
Thank you thank you thank you!
Yours truly,
Amanda
YAY! I’m glad your computer is happy again! I think I’ll buy a new MacBook next fall with my teaching stipend! (let’s be honest, I deserve it!)
Ok, I have to go to the mac store that you went to because they basically told me “sorry that happens to these models” when mine died….I basically grieved over that computer like it was a human. Now I have a Toshiba. Blech.
I like the way you write ..Its really different and interesting … keep the momentum going ..I hope tis will really going to help me in future..
brilliant. .